1. Introduction & Overview

About Wig Zone

Welcome to Wig Zone (https://www.wigzone.store), your trusted online destination for premium hair wigs, hair accessories, and hair units. Founded in 2021 by Haider Randhawa, Wig Zone has quickly become a go-to store in Pakistan and internationally for customers seeking quality hair solutions that enhance beauty, confidence, and style.

At Wig Zone, we understand that privacy is a top concern for online shoppers. Whether you’re purchasing a lace front wig, a synthetic hair unit, or a hair extension accessory, your trust in us is essential.

Purpose of This Privacy Policy

The purpose of this Privacy Policy is to explain how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or make a purchase. It also outlines your rights and the choices you can make about your data.

This Privacy Policy is designed to comply with:

  • General Data Protection Regulation (GDPR) – EU Customers
  • California Consumer Privacy Act (CCPA) – US Customers
  • Pakistan’s Personal Data Protection Bill (Draft)
  • Other applicable global privacy laws

By using Wig Zone’s website and services, you agree to the terms outlined in this Privacy Policy.

2. Definitions

To ensure clarity, here are key terms used in this Privacy Policy:

  • “Personal Data” – Any information that identifies you as an individual, such as your name, address, email, phone number, or payment information.
  • “Non-Personal Data” – Information that does not directly identify you, such as browser type, device model, or general location data.
  • “Processing” – Any action taken with personal data, including collection, storage, use, and sharing.
  • “Third Parties” – Companies or individuals outside Wig Zone who may assist us with services such as payment processing, shipping, or analytics.
  • “Cookies” – Small files stored on your browser to help us remember preferences, improve your shopping experience, and track site usage.

3. Information We Collect

We collect various types of information to ensure a smooth shopping experience and to comply with legal requirements.

A. Personal Information You Provide

When you interact with Wig Zone, you may provide personal information such as:

  • Full Name – For identification and delivery purposes.
  • Email Address – To send order confirmations, updates, and customer support responses.
  • Phone Number / WhatsApp – For delivery coordination or customer service queries.
  • Shipping and Billing Address – Required for processing orders.
  • Payment Information – Credit/debit card details or mobile wallet info, processed securely via third-party gateways.

B. Automatically Collected Information

When you visit our site, we automatically collect:

  • IP Address – Helps us identify and prevent fraud.
  • Device Type – Mobile, tablet, or desktop.
  • Browser Type and Version – For compatibility optimization.
  • Pages Visited – To improve website design and user experience.
  • Time Spent on Site – Helps us understand user engagement.

C. Social Media Data

If you choose to log in or interact via Facebook, Instagram, or other platforms, we may collect your profile name, email address, and public information from those accounts.

4. How We Collect Your Information

We collect data through:

1. Direct Interactions

You provide personal data when you:

  • Create an account on Wig Zone
  • Place an order
  • Subscribe to our newsletter
  • Contact our customer service team via email, WhatsApp, or live chat

2. Automated Tracking Technologies

We use cookies, web beacons, and analytics tools like Google Analytics to collect data about your browsing behavior.

3. Third-Party Sources

We may receive data from:

  • Payment Processors – to confirm successful transactions
  • Shipping Partners – for delivery updates
  • Marketing Platforms – when you engage with our ads